Manaca

About Manaca

Manaca is a single card that combines train tickets and electronic money.

  • a) Easy and Convenient!

    ・You can ride just by touching your card to the wicket or bus fare box.
    ・The correct fare is automatically charged at the wicket when you stop outside the range covered by the Commuter Ticket.
    ・Commuter Tickets can be purchased at all subway stations.
    ・Use Manaca for the Aonami Line, Yutorito Line, Meitetsu Trains and Buses, Toyotetsu Lines,and Linimo.

  • b) Get a Deal!

    ・ Earn mileage points as you ride. Mileage Points can be used to pay for city bus and subway fares.
    ・Connecting such as from city bus to city bus, or city bus to subway within 90 minutes grants a discount of JPY80 for adults (JPY40 for children).

  • c) Peace of Mind!

    ・Lost Registered Manaca and Manaca Commuter Tickets can be re-issued.

  • d) Environmentally Friendly!

    ・Replenish (deposit funds) and overwrite your Commuter Ticket to use the same pass repeatedly.

  • e) Electronic Money Replaces your Wallet!

    ・Use your Manaca to pay at stores and vending machines with the mark on the right.

  • f) Manaca is now compatible with transportation IC cards throughout Japan!

    ・Your transportation IC card can now be used for payment at all railways, buses, and shops in Japan that have the mark on right.
    ※PiTaPa cannot be used as e-money.

zenkokusougoriyou_logo

The mark on the right is the symbol of nationwide compatibility of transportation IC cards.

Transportation IC cards

Transportation IC cards

The area of nationwide compatibility

The area of nationwide compatibility

Types of Manaca

Type

Features

Sales Location

Registered Manaca

(For adults)

-The person who is registered uses the card

- Registration of name, gender, birth date and phone number is required.

-No worries! Your card can be reissued if lost, and your SF balance is even carried over.

-The card can be changed to a Manaca Commuter Ticket

* You cannot change a Registered Manaca into an Unregistered Manaca.

-Manaca ticket vending machines for subway station (all stations)

-Subway station master office (some stations not included)

-Transportation Bureau Service Center (Commuter Ticket Sales)

Unregistered Manaca

-Anyone can use.

-Cannot be re-issued when lost.

-Can be changed to a Registered Manaca or Manaca Commuter Ticket.

-Manaca ticket vending machines for subway station (all stations)

-Subway Station Wicket Counter

-Subway station master office (some stations not included)

-Inside City Buses

-City Bus Management Office

-Transportation Bureau Service Center (Commuter Ticket Sales)

Manaca Commuter Ticket

One card is both Manaca and Commuter Ticket!

-The person who is registered uses the card. However, Bearer Format Commuter Tickets (*1) can be used by anyone.

-Registration of name, gender, birth date and phone number is required.

-No worries! Your card can be reissued if lost, and your SF balance is even carried over.

-By adding money to your SF balance, you can automatically cover ticket fees when traveling outside the commuter zone.

* You cannot change a Manaca Commuter Ticket into an Unregistered Manaca.

-Manaca ticket vending machines for subway station (all stations *2)

-Subway station master office (some stations not included)

-Transportation Bureau Service Center (Commuter Ticket Sales)

*1 Bearer Format Commuter Tickets:

- Bus Work Commuter Tickets

- The bus portion of Bus/Subway (Connection Discount) Work Commuter Tickets

- Bus/Subway All Line Commuter Tickets (Work)

*2 Confirmation may be required for purchase of Student Commuter Tickets.

Glossary

SF (Stored Fare)

The amount that can be used for transportation fares.

There are two types of SF:

-SF (cash): the amount of money added to the Manaca SF balance using cash, etc.

-SF (points): the accumulated Manaca Mileage Points.

Deposit

The amount of money paid as a deposit when the Manaca is issued to the customer (JPY500). When the Manaca is no longer needed the card can be exchanged for the deposit.

The following kinds of Registered Manaca are also available: Child Manaca (for children under elementary student age) and Discount Manaca (for persons with physical or mental disability identification booklets). Purchase of a Child Manaca requires presenting official documentation of the child's birth date (such as Health Insurance Certificate or passport), while Discount Manaca requires official documents proving the qualification for discount (such as an Identification Booklet for the Physically Disabled, or Identification Booklet for the Mentally Disabled). Please ask for details at a service counter.

How to Purchase Manaca

  • (1) Registered/Unregistered Manaca

    Sale Prices
    Five kinds available: JPY1,000, JPY2,000, JPY3,000, JPY5,000 and JPY10,000. (Sale prices include JPY500 deposit.)

Available Locations

 

Registered Manaca

Unregistered

Manaca

Adult

Child

Discount

Subway Stations

Manaca vending machines

×

×

Wicket Service Counte

×

×

×

Station master office (some stations not included)

Inside City Buses

×

×

×

  ○*

City Bus Management Office

×

×

×

  ○*

Transportation Bureau Service Center (Commuter Ticket Sales)

* Only JPY2,000 cards available

  • (2) Manaca Commuter Tickets

    Nagoya City Transportation Bureau Commuter Tickets are all sold as Manaca Commuter Tickets. This covers not only City Bus and Subway, but also the Aonami line, Yutorito Line, Meitetsu Train, JR Tokai, and Linimo connecting tickets.
    Ask for more details about the kinds of Manaca Commuter Tickets at a service counter.

Available Locations

 

 

Work Commuter Tickets

Student Commuter Tickets

Discount Commuter Tickets *2

Subway Stations

Manaca vending machines

   ○*1

×

 

Station master office (some stations not included)

Transportation Bureau Service Center (Commuter Ticket Sales)

*1 Manaca vending machines may not be used if student verification is necessary at the time of purchase.

*2 Commuter tickets for people with Identification Booklets for the Physically Handicapped or Identification Booklets for the Mentally Handicapped.

Adding Money to your Manaca Balance

You can use the Manaca repeatedly by replenishing the balance. Up to JPY20,000 can be added to the Manaca balance.

  • (1) Subway Stations

    Please use a Manaca Vending Machine or "Charge Machine." You can add any of the following amounts: JPY1,000, JPY2,000, JPY3,000, JPY5,000 and JPY10,000.
    * "Charge Machines" only accept bills.

  • (2) Inside City Buses

    Inform the driver that you would like to add to your balance. City Buses only accept JPY1,000 bills.

  • (3) Transportation Bureau Service Center (Commuter Ticket Sales)

    Inform the attendant that you would like to add to your balance.

  • (4) Convenience Stores

    You can put money on your Transportation IC Card at convenience stores.

Using your Manaca

  • (1) Subway

    Please use wickets displaying the mark on the right.
    Firmly press the Manaca against the sensor on the wicket.
    (You can use a Manaca Commuter Ticket as well.)
    If successfully detected, the sensor will beep once or twice.

    If there was an error reading the card the sensor will turn red and beep repeatedly.
    Please try again and make sure the card comes in direct contact with the sensor.
    The wicket monitor will display the amount charged to the card and the remaining balance.

    -To use one Manaca card with multiple people, use the Manaca card at a supporting vending machine to purchase regular tickets. When using Manaca to purchase commuter tickets, Manaca Mileage Points are not added, and rider discounts are not granted.
    -If the remaining Manaca SF balance is insufficient, replenish your Manaca balance and pay the difference.

  • (2) City Bus

    You get on city buses at the front and get off at the back.
    (You get on at the back and get off at the front only on the Trunk Shindekimachi Bus Route.)

    Please make sure the card comes in direct contact with the sensor on the bus fare box when you get on the bus (or get off on the Shindekimachi Route).
    (You can use a Manaca Commuter Ticket as well.)
    If successfully detected, the sensor will beep once or twice.

    If there was an error reading the card the sensor will turn red and beep repeatedly.
    Please try again and make sure the card comes in direct contact with the sensor.
    The bus fare box monitor will display the amount charged to the card and the remaining balance.

    -When paying the fee for more than one person with Manaca, inform the driver of the number of people to cover before touching the Manaca to the sensor on the bus fare box. When using Manaca this way, Manaca Milage Points are added, but rider discounts are not granted.
    -If the remaining Manaca SF balance is insufficient, replenish your Manaca balance and pay the difference.

  • CAUTION!

    -Use Manaca without removing it from your case. The sensor may have difficulty detecting the correct card if multiple smart cards are in the case, or depending on the material of the case.
    -Do not bend or scratch Manaca, or affix stickers. These actions may damage Manaca.
    -When not using Manaca, do not bring it close to wicket or bus fare box sensors. Funds may be accidentally withdrawn from the Manaca SF balance.

Manaca Mileage Points

When you use your Manaca SF balance for city bus or subway you gain Mileage Points.
These points can be used to pay for city bus and subway fares.
Cards other than Manaca are ineligible for Manaca Mileage Points.

  • (1) Earning points

    - When you use more than JPY2,000 (JPY1,000 for children or discount) in one month (divided by calendar month) on a single Manaca card, you gain points based on the total amount used.
    - Daytime points give a better deal than normal point and are applied for use on weekdays between 10:00 and 16:00, Saturdays, Sundays and holidays.

Normal Points

 

Total Monthly Cost

Point rate

Adult Manaca

Child/Discount Manaca

City Bus

/

Subway

JPY15,000 or more

JPY7,500 or more

13%

JPY10,000 to JPY15,000

JPY5,000 to JPY7,500

12.5%

JPY5,000 to JPY10,000

JPY2,500 to JPY5,000

12%

JPY2,000 to JPY5,000

JPY1,000 to JPY2,500

10%

* Total amount used of JPY1,000 (JPY500 for children and discount). Incomplete fractions are discarded.

Daytime Points

 

Total Monthly Cost

Point rate

Adult Manaca

Child/Discount Manaca

City Bus

JPY2,000 or more

JPY1,000 or more

30%

Subway

JPY2,000 or more

JPY1,000 or more

20%

* Total amount used of JPY1,000 (JPY500 for children and discount). Incomplete fractions are added to the amount used to calculate normal points. Also, with a total amount used of JPY2,000 (JPY1,000 for children and discount), the remainder is handled the same way.

  • (2) Collecting points

    - Points accumulated by riding buses and subways can be collected after the 10th of next month.
    - To collect the points at a Manaca vending machine or charge machine, press the Point Balance/Resolution button.
    - The points you have collected are called SF Points.
    * The point collection period is one year. (Example) Points earned in March can be collected any time from April 10 through April 30 of the following year.

  • (3) Using points

    - 10 SF Points are equivalent to JPY10, and may only be applied for city bus or subway fees. The SF Points may not be used as electronic money.
    - SF Points do not have an expiration date.
    - SF Points will be used before your SF Cash balance.
    * Points earned using city buses and subways may be used for fares on the Aonami and Yutorito lines, and Meitetsu trains, as well as Linimo. Mileage Points earned from other operators may be used for city bus and subway fares.

  • CAUTION!

    - Points are earned on a single Manaca used on the sensors of wickets and bus fare boxes.
    - Points are not earned when using Manaca with a Manaca vending machine to purchase normal tickets, nor for purchases made with electronic money. (Except for purchases of child tickets with a discount Manaca.)
    - Normal points may be earned for the amount when connection discounts are applied.
    - Points may also be earned for use with multiple people on city buses.
    - Yutorito Line Points are earned by using the Yutorito Line. Riding the Yutorito Line does not grant city bus or subway points.
    - When using a Meitetsu Bus on shared operation routes "Sangenya - Meitetsu Bus Center" and "Oharu Nishijo - Meitetsu Bus Center" Meitetsu Bus Points will apply, which are slightly less than with City Bus or Subway Points.

7 Connection Discount

If you connect within 90 minutes to another means of transportation using a single Manaca, a discount of JPY80 for adults (JPY40 for children; JPY40 for adult discount Manaca, JPY20 for child discount Manaca) is applied against the fare.
The connection discount is applied as one set for riding twice.
Cards other than Manaca are ineligible for transfer discounts.

Applicable combinations for connection discounts
- City bus = City bus
- City bus = Subway
- City bus = Aonami line
- Subway = Aonami line
- City bus = Yutorito Line Raised Zone (Ozone - Obata Ryokuchi)
- Subway = Yutorito Line Raised Zone (Ozone - Obata Ryokuchi)

Connection Times
- City Bus: The time when the Manaca is read by the Bus Fare Box when boarding (getting off with the Trunk Shindekimachi Bus Route)
- Subway: the time when the Manaca is read by the wicket at the departure station

Re-issuance of Manaca

  • (1) When the Manaca is lost

    Registered Manaca and Manaca Commuter Tickets can be re-issued. (Unregistered Manaca can not be reissued.)

    ・Available Locations
    Manaca may be re-issued at station master offices (some stations not included), the Transportation Bureau Service Center (Commuter Ticket Sales), and other transportation service counters

    ・Re-issuance Procedure
    a) Fill in the required information on the application form, and submit the form together with official identification (such as a driver's license) at the service counter.
    b) Receive a Re-issuance Certificate.
    * The certificate is required to receive your Manaca when it is reissued. Please keep it safe.
    c) Please bring a. a re-issuance certificate, b. JPY1,010 (processing fee JPY510 + JPY500 deposit), and c. official identification (such as a driver's license) to the service counter within 14 days, the day after application.
    * Application and pickup can be performed in different locations.
    * If your lost Manaca had Commuter Ticket status (including a deactivated Commuter Ticket status) it can only be received at the place of business that issued the Commuter Ticket initially.

  • CAUTION!

    - Re-issuance is based on the SF balance and commuter ticket information at the time when the procedure is performed to stop use of the lost Manaca. We do not take responsibility for lost SF balance that may have occurred prior to completion of the procedure to stop use, so please apply for re-issuance promptly upon loss of Manaca.
    - An application for re-issuance may not be undone.
    - If you find a lost Manaca, you can return it for the JPY500 deposit.

  • (2) When the Manaca becomes unusable

    If the Manaca becomes unusable due to damage it can be re-issued. (Unregistered Manaca may also be re-issued in this case.)

    Available Locations
    Manaca are available at station master offices (some stations not included), the Transportation Bureau Service Center (Commuter Ticket Sales), and other transportation service counters

    Re-issuance Procedure
    a) Fill in the required information on the application form, and submit the form together with the Manaca that has become unusable at a service counter.
    b) Receive a Re-issuance Certificate.
    * The certificate is required to receive your Manaca when it is reissued. Please keep it safe.
    c) Come to the service counter within 14 days of application with both a. the Re-issuance Certificate and b. the Manaca that became unusable.
    * Application and pickup can be performed in different locations.
    * If your lost Manaca had Commuter Ticket status (including a deactivated Commuter Ticket status) it can only be received at the place of business that issued the Commuter Ticket initially.

  • CAUTION!

    - Unregistered Manaca may not be re-issued if the number on the back of the card cannot be read.
    - The Manaca SF balance may not be used until it is re-issued.
    - Customers using a commuter zone can ride by showing an employee at the station both the Manaca that became unusable and the Re-issuance Certificate.

Manaca Refunds

Refunds are possible when you no longer need Manaca or a commuter ticket.

Available Locations
Station master offices (some stations not included), the Transportation Bureau Service Center (Commuter Ticket Sales)
* Please ask an employee at the service counter where the ticket was issued for refunds for commuter tickets issued by operators other than the Transportation Bureau.

(1)Refunds are available if you no longer need Manaca

・Unregistered Manaca・Registered Manaca Refunds

・Manaca Commuter Ticket Refund.

Manaca Commuter Ticket Refund.

・If the SF balance ends in a unit of 1 yen, the refund amount will be rounded up to the nearest unit of 10 yen.
・If the SF balance is 220 yen or less, that amount will be used as the processing fee.
・If the commuter ticket refund is less than 510 yen, that amount will be used as the processing fee.
・The Manaca will be collected immediately after refund by staff.

(2)Refunds are available if you no longer need the Commuter Ticket portion of Manaca

・If the commuter ticket refund is less than 510 yen, that amount will be used as the processing fee.
・After the Commuter Ticket portion is refunded, the card is usable as a “Registered Manaca Card.”

*1 Commuter Ticket Refunds are determined using the following:

Period of Use Commuter Ticket Refund
no months + # days Commuter Ticket Price - A
1 month + # days Commuter Ticket Price - Commuter Ticket Price for 1 Month - A
2 months + # days Commuter Ticket Price - Commuter Ticket Price for 1 Month x 2 - A
3 months + # days Commuter Ticket Price - Commuter Ticket Price for 1 Month x 3 - A
4 months + # days Commuter Ticket Price - Commuter Ticket Price for 1 Month x 4 - A
5 months + # days Commuter Ticket Price - Commuter Ticket Price for 1 Month x 5 - A

【Formula for A

①If (Regular Price of Round Trip) x (Days passed from Start of Commuter Pass Use to Date of Refund) does not exceed the Commuter Ticket Price for 1 Month, then:

A = (Regular Price of Round Trip) (Days passed from Start of Commuter Pass Use to Date of Refund)

 

②If (Regular Price of Round Trip) x (Days passed from Start of Commuter Pass Use to Date of Refund) exceeds the Commuter Ticket Price for 1 Month, then:

A = Commuter Ticket Price for 1 Month

CAUTION!
- Refunds will not be granted for only the SF (cash) balance.
- SF (points) are excluded from refunds.
- Refunds for Registered Manaca and Manaca Commuter Tickets require official identification with the registered name (such as a driver's license).

* The following stations do not handle Manaca sales and services: Kamiotai, Kamiiida